User
Resources
Resources
Helpful guides for patients and medical professionals
Resources We Offer
We’ve gathered useful resources for clinicians and patients in one place to make finding the answers to your questions easier. Browse videos, downloadables, and more below.
WalkMed 350VL Pump Training Videos
Visual walkthroughs for clinicians learning to use the WalkMed 350VL pump. Here you can find a complete review and explanation of the pump for users including setup, programming, cleaning procedures, and more. Click on a chapter to learn more.
Our Services
World-Class Support
Every Step Of The Way
When you buy a WalkMed 350VL, you’re getting more than a pump. We go above and beyond for all our clients, including designing custom projects for larger fleets. Here are some of the services we offer:
24-hour Customer Support
Our 24-hour customer helpline is always there to address your urgent needs. Call us at 1-800-578-0555 to be connected with an expert — a WalkMed team member during business hours and a registered nurse after hours.
Annual Maintenance
We encourage all our customers to send their pumps to us for regular annual maintenance. Our high standard of testing can diagnose issues before they become problems.
Efficient Repairs
The typical turnaround time for repairs is as little as five business days, given a same-day quote approval. Contact us at 1-800-578-0555 to get the process started.
Maintenance Reminder
For pumps serviced at the WalkMed Corporate Offices, we offer a service reminder for upcoming preventative maintenance. We encourage all our customers to service their pumps with us regularly to keep them operating efficiently and within specification.
Customer Training
We offer nationwide onsite and virtual training sessions on how to use our pumps as part of our commitment to excellence in customer support. We can also train new staff joining an existing client facility.
Biomed Product Certification
Customers can be trained and certified as WalkMed-approved service providers. This can be especially helpful for larger clients with biomedical departments that prefer to service their WalkMed pumps in-house.
